LG G3 Forum

Support mcafee pincode

my phone has mcafee, well my issues this, it updated, but it also places antivirus that if I do factory reset I had to do, I need a unlocking pincode, well, I didn't set a code, mcafee conveniently loses my information, and guess what, I'm treated so badly for my needing my pincode, I have all my billing info, I had everything to provide them, they stated since I was receiving it free they couldn't help me, then, they say if you buy mcafee we can help unlock it, heres what takes the cake, they lose my information, its nowhere, I am no one, and my phone, is now junk, can anyone please help me, I tried giving my account number/serial number/ everything, but they refused to take my information
 

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#1 neilt43, Jan 17, 2016
Are you saying that you can't use the phone at all, or just can't use McAfee? If the latter, just uninstall it. This should not affect being able to use the device.
 
#2 Father Guido, Jan 17, 2016
cannot use phone at all
 
#3 neilt43, Jan 17, 2016
it asks for pin t unlock device ive read about mcafee doing this way beyond reasoning, how can they get away with locking 500.00 phones all over the world with no way to assist, told me if paid one rep theyd do iy but how we know that's going to work
 
#4 neilt43, Jan 17, 2016
Then it looks like you will have to do a factory reset:


To perform a master reset using the hardware keys, follow these steps:




  1. Turn off the device.
  2. Press and hold the Power and Volume down keys on the back of the device.[​IMG]
  3. When the LG logo appears, release and then re-hold the Power key while continuing to hold the Volume downkey.
  4. The Factory data reset screen appears.
  5. Press the Volume down key to advance the cursor until Yes is selected.
  6. Press the Power key to confirm.
  7. The Erase all user data and restore default settings screen appears.
  8. Press the Volume down key until Yes is selected.
  9. Press the Power key to confirm.
  10. The device restarts. Wait until the process is finished.
 
#5 AMOCO, Jan 17, 2016
cannot use device
 
#6 neilt43, Jan 17, 2016
Visit your carrier for help (AT&T).
If it's an AT&T device,they should be able to help you regain control of your phone.
 
#7 KOLIO, Jan 17, 2016
Highly doubt that they would (or even could) do anything. It's a device problem, not a carrier issue.
 
#8 Father Guido, Jan 18, 2016 Last edited: Jan 18, 2016
I believe AMOCO is correct. The only means I am aware of to get by a locked screen is to factory reset, PLUS wipe the (your) data that this (questionable) software is designed to protect.
 
#9 Father Guido, Jan 18, 2016
Why wouldn't they help?
The OP has an account w/AT&T & proof that he/she is the rightful owner of the phone.
Also,in a way,it could partially be an AT&T problem,if the McAfee garbage is pre-installed & cannot be removed/disabled.
Whether AT&T technically has a responsibility to help the OP is debatable,but,I don't think they'd be so dismissive to just throw their arms up in the air saying "It's not our problem,you're on your own"............
 
#10 KOLIO, Jan 18, 2016
that's why its locked, lol wow, I just am screwed I guess take it apart and sell parts cause noones got answers
1st don't go to the why wouldn't att help, they cant, we talked, and as theyd stated, they cant have security info, its nothing to do with them, its up to mcafee,att actually helped me if I wanna unlock phone I have all that, I called lg and they stated it was a mcafee issue, bottom line noones getting, how can a internet security company, lose your email, and all other account info? why when I clicked forgot passcode, did it send me a mcafee link, but then mcafee reps when found out I was donating the phone to a united states military friend who was in dire need, they from another country, then lost all my info that just 5 minutes prior, was sent to my email account, but then I explained why I needed the phone, someone from another country, then deleted all my info, because I clicked forgot my passcode after wed gotten off the phone, and the email prior to that that was sent from my lg device, pow, find out my military friends home burnt and lost all, Christmas eve to beat all, and I couldn't help him, so we both and my family all left att, I have my phone att plainly stated keep, because they couldn't unlock if wanted to, att was the only ones trie helping, you mcafee people who did it, I'm unsubscribing now, as ive gotten nothing but the most unbelievable answers, of what ive tried, please don't try anymore, your answers are making me have a terrible I'VE DONE THAT HEADACHE
 
#11 neilt43, Jan 18, 2016
YOU asked for help. Your problem is your fault (or McAffee's). Why anyone would even use this crap is beyond my comprehension. Several people have tried to assist you (out of pure kindness), and AMOCO provided you with a solution. Should you not accept the facts, I have no problem dismissing your issue altogether.

Have a nice day.
 
#12 Father Guido, Jan 18, 2016 Last edited: Jan 18, 2016
[​IMG]
 
#13 KOLIO, Jan 18, 2016
the same problem happen in my phone....i spend many days looking for a solution ......locked after a factory reset...in the screen...and i try 123456 pin code....and ..........work...........i unlock the phone .....it work
 
#14 illeone, Jul 24, 2016