Motorola Moto Z2 Force Forum

Last resort BBS, need help fast folks.

Its been a while since I posted anything in here, having serious troubles with my moto force z, I accidently download a "official" google play app to help with my walking, since the androidwalk was like not counting my steps all the way though, man vs. machine right?

Anyways its been stuck on the black screen for some time now, tried many button combinations for a simple hard reset, here is the real murder in sheeps clothing, my phone is so cold that it does not hold a charge at all, any suggessions on keeping it warm though?

Thanks.

 

Related:

#1 Milo Willamson, Jan 8, 2018
And where did you get this "official" Google app? If it wan't from the play store then it could be anything. A little more information, like the name of the app for instance, would be helpful.

How cold is it? While LiIon batteries will have reduced performance at lower temperatures, you'd have to get it below -40°C to cause any problems. As long as it's above freezing, it shouldn't be affected at all.
 
#2 lunatic59, Jan 8, 2018
https://play.google.com/store/apps/details?id=easypedeometer.herzberg.com.stepcounter&hl=en here is the app, I don't know the developer personality at all, it seems like a scam anyways.

Well I walked in below freezing weather when I was at the movies, the phone is okay, it was like around 11 degrees.
 
#3 Milo Willamson, Jan 8, 2018
I doubt the app had anything to do with it. I also doubt it was temperature related. Just an unfortunate coincidence. As for keeping your phone warm in cold weather, If it's in your pocket, it's probably plenty warm.
 
#4 lunatic59, Jan 8, 2018
There are pouches that address the cold weather problem. I gave mine to my sweetie. I hope she'll use it if she stops working from home.
 
#5 dontpanicbobby, Jan 8, 2018

Well then why when I touch it, it feels cold though?
I tried everything, i am using trinkle method without my sims card in it now...

I tried charging it on my wall after i done the trickle with my sims card, did a few dozen fdr's on it, walked around with it in my pocket to see if that does get warm...
Talked with verizon too, anything i can use, would be extremely helpful.
 
#6 Milo Willamson, Jan 8, 2018
When wrapped up in a microfiber cloth when I am trinkle charging, it gets warmer, I wonder if like by the time this charges up... Anyways just thoughts spots thoughts.
 
#7 Milo Willamson, Jan 8, 2018
Still nothing.. :(
 
#8 Milo Willamson, Jan 8, 2018
Try volume up, volume down and power for up to 2 minutes. On my Motorola devices that have now been retired, that button combo worked.
 
#9 James L, Jan 8, 2018
I tried that now, nope. :(
 
#10 Milo Willamson, Jan 8, 2018
What does it mean you can feel the current in your fingers, like hodling the buttons down, does that mean it is done charging?
 
#11 Milo Willamson, Jan 8, 2018
Suggest you take it back to Verizon.

... Thom
 
#12 Thom, Jan 8, 2018
That is a lot of miles my mom has to drive and back here, two hour round trip, we are in the country side of town..

Another thing I hate about townies, they are snoobie little butts, they think it should have appeal across upper town vs. us country folks.
 
#13 Milo Willamson, Jan 8, 2018
I believe you either have a defective charger or a defective Moto Z2 Force. Replacement of one or both of them seems likely. Contact Verizon and see what they think.

My GUESS is a defective battery.

... Thom
 
#14 Thom, Jan 9, 2018
Flash it!
 
#15 Xavier Black, Jan 9, 2018
Something that has not been mentioned in the conversations about your Moto Z Force ...

Did you ever get it wet?
Do you have the additional insurance from Verizon covering water damage?

... Thom
 
#16 Thom, Jan 9, 2018
This is another example of why I miss removable batteries. There was a spot that changed colors in the battery housing if you got it wet on most devices with removable batteries. Now you immediately void your warranty if you try to check that.

BOT: Feeling current means stop using it. Are you sure your vibration setting isn't just set really high Milo?
 
#17 dontpanicbobby, Jan 9, 2018
It will not go to download mode on my cell.. Is there a button combination ?
 
#18 Milo Willamson, Jan 9, 2018
No my phone has a killswitch to mute it usually, nothing really high on it.
 
#19 Milo Willamson, Jan 9, 2018
I work in a joint with constant water, but the majority i keep it in my pocket, so it gets very little water damange, I pulled out the sims card eariler and noticed only a speckle of water on it though, but i cleaned it pretty good.
 
#20 Milo Willamson, Jan 9, 2018
Trying to charge with this adaptar that has a LED light first.
 
#21 Milo Willamson, Jan 9, 2018
An electric shock is a bad thing.
Never use anything that shocks you.
 
#22 dontpanicbobby, Jan 9, 2018
That's very bad. If there was even a "little speckle of water" on your sim card, you can be pretty certain that water was into the phone itself. It may very well be fried at this point. :(
 
#23 lunatic59, Jan 9, 2018
I really hate going to verizon since it is way up in town .
 
#24 Milo Willamson, Jan 9, 2018
Gotta do it eventually.
 
#25 dontpanicbobby, Jan 9, 2018